1. Introduction
Welcome to DEEPER Healing Medical Wellness Center, Deeper Healing Life & deeperhealing.com ("DEEPER Healing," "we," "our," or "us"). We operate both a digital wellness platform and medical center facilities, and we are committed to protecting your privacy across all our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
DEEPER Healing values its users' privacy and has designed this Privacy Policy to ensure our commitment to not only meet, but exceed, existing privacy standards. We reserve the right to make changes to this Policy at any given time. Your continued use of our services following any changes constitutes acceptance of those changes.
This policy covers:
Digital Platform Services: Online wellness programs, educational content, community features, and digital wellness tools
Medical Center Services: Clinical care, medical consultations, diagnostic services, and treatment provided at our physical facilities
Integrated Services: Coordinated care between digital and medical services (when applicable)
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Overview of Services
Digital Platform: Our digital platform provides wellness education, community support, and self-guided healing resources. These services do not constitute medical advice or create a doctor-patient relationship.
Medical Center: Our medical center provides licensed healthcare services, creating formal doctor-patient relationships with appropriate medical privacy protections.
Separate Platforms: Digital platform and medical center maintain separate user accounts and systems, though coordinated care may be available with your explicit consent.
3. General Information Collection
3.1 Personal Information (All Services)
Account Information: Name, email address, phone number, date of birth, and password
Communication Data: Messages, feedback, support inquiries, and correspondence
Payment Information: Billing details (processed securely through third-party processors)
3.2 Technical Information (All Services)
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Features used, time spent, interaction patterns
Location Data: General location information (with permission)
Cookies and Tracking: Information collected through cookies and similar technologies
4. General Data Security
We implement comprehensive security measures across all services:
Encryption: Industry-standard encryption for data transmission and storage
Access Controls: Role-based access with need-to-know principles
Security Monitoring: Continuous monitoring and regular security assessments
Staff Training: Regular privacy and security training for all personnel
5. Your General Rights
Across all services, you have rights to:
Access and update your information
Request data deletion (subject to legal retention requirements)
Control communication preferences
File complaints with supervisory authorities
6. Digital Platform Information Collection
6.1 Digital Platform Data
Wellness Profiles: Health goals, lifestyle preferences, wellness interests
Content Interaction: Course progress, content engagement, community participation
Self-Assessment Data: Wellness questionnaires, mood tracking, goal progress (not medical diagnoses)
Community Data: Forum posts, comments, peer interactions (with privacy controls)
6.2 Important Digital Platform Disclaimers
No Medical Advice: Digital platform content is for educational purposes only
No Doctor-Patient Relationship: Digital interactions do not create medical relationships
Peer Support: Community features facilitate peer support, not professional medical advice
7. Digital Platform Data Use
We use digital platform data to:
Personalize wellness content and recommendations
Facilitate community connections and peer support
Analyze platform usage to improve user experience
Send wellness tips and educational content (with consent)
Generate anonymized insights for platform improvement
8. Digital Platform Data Sharing
8.1 Limited Sharing
Digital platform data is generally not shared with external parties except:
With your explicit consent for specific integrations
With service providers supporting platform operations
In anonymized form for research and analytics
8.2 Medical Center Sharing for Patient Benefit
Digital platform data may be shared with our medical center if we determine it could benefit your health and wellness, subject to the following conditions:
Health Benefit Assessment: We may identify opportunities where medical center services could enhance your wellness journey
Information Sharing: Relevant digital platform data may be shared with medical professionals for evaluation
No Automatic Patient Relationship: Sharing information does not automatically make you a medical center patient
Separate Patient Consent Required: To become a medical center patient and establish a doctor-patient relationship, you must provide separate, specific consent
Opt-Out Available: You may opt out of this beneficial sharing at any time in your account settings
Professional Evaluation Only: Shared information is used solely for professional assessment of potential health benefits
9. Medical Center Information Collection
9.1 Protected Health Information (PHI)Under HIPAA regulations, we collect:
Medical History: Diagnoses, treatments, medications, allergies
Clinical Data: Test results, vital signs, imaging, clinical notes
Insurance Information: Coverage details, claims processing
Emergency Contacts: For medical emergencies and care coordination
9.2 Medical Records
All medical center interactions are documented in official medical records with enhanced privacy protections under healthcare privacy laws.
10. Medical Center Data Use (HIPAA-Compliant)
We use medical information for:
Treatment: Providing medical care and coordinating treatment
Payment: Processing insurance claims and billing
Healthcare Operations: Quality improvement, medical staff training, compliance
Legal Requirements: Reporting as required by law (infectious diseases, etc.)
11. Medical Center Data Sharing (HIPAA-Protected)
11.1 Permitted Disclosures
We may share medical information without authorization for:
Treatment coordination with other healthcare providers
Payment processing with insurance companies
Healthcare operations (quality assurance, medical reviews)
Legal requirements (public health reporting, court orders)
Emergency situations to protect health and safety
11.2 Authorized Disclosures
With your written authorization, we may share information with:
Family members or caregivers you designate
Other healthcare providers for coordinated care
Insurance companies for coverage determinations
Research studies (with separate consent)
11.3 Enhanced Patient Rights (HIPAA)
As a medical center patient, you have additional rights:
Request restrictions on information use or sharing
Request confidential communications
Access and obtain copies of medical records
Request amendments to medical records
Receive accounting of disclosures
12. Cross-Platform Integration (Optional)
12.1 Beneficial Information Sharing and Consent Process
Integration between digital platform and medical center services operates as follows:
Information Sharing for Your Benefit:
Proactive Health Assessment: We may share digital platform data with medical professionals when we identify potential health benefits
Professional Evaluation: Medical staff may review your wellness data to determine if medical services could enhance your health journey
No Patient Relationship Created: Information sharing alone does not establish you as a medical center patient
Becoming a Medical Center Patient:
Separate Consent Required: To become a patient and establish a doctor-patient relationship, you must provide specific written consent
Distinct Authorization Process: Patient consent is separate from digital platform terms and requires explicit medical center enrollment
HIPAA Protections Begin: Once you become a patient, all interactions are protected under enhanced HIPAA medical privacy laws
Your Control Options:
Opt-Out of Sharing: You may opt out of beneficial information sharing at any time
Granular Controls: Choose specific data types and sharing purposes if you become a patient
Revocable Permissions: Withdraw consent for integration at any time
Account Independence: Digital platform and medical center accounts remain separate even with integration
12.2 Types of Integration (With Consent)
Wellness Data Sharing: Share digital wellness tracking with medical providers
Care Coordination: Medical providers may recommend digital wellness programs
Progress Monitoring: Medical team may track wellness program participation
Care Planning: Coordinate medical treatment with wellness activities
12.3 Separate Account Maintenance
Even with integration, your accounts remain separate:
Different login credentials
Independent privacy settings
Separate data deletion processes
Distinct communication preference
13. Multi-Jurisdictional Compliance
13.1 United States
HIPAA: Medical center services comply with Health Insurance Portability and Accountability Act
State Laws: Compliance with applicable state privacy and medical practice laws
CCPA: California residents have additional privacy rights under the California Consumer Privacy Act
13.2 International Users
GDPR: European users have rights under General Data Protection Regulation
Data Transfers: International data transfers use appropriate safeguards
Local Laws: Compliance with applicable local privacy and healthcare regulations
13.3 Cross-Border Considerations
Medical records may be subject to different retention requirements by jurisdiction
Digital platform data may be processed in different countries with appropriate protections
Users will be informed of applicable laws based on service location
14. Data Retention
14.1 Digital Platform Data
Retained while account is active plus reasonable period for service provision
Deleted within 30 days of account deletion (except legal retention requirements)
Anonymized data may be retained for analytics
14.2 Medical Center Data
Retained according to medical record retention laws (typically 7-10 years minimum)
Some records may require permanent retention
Cannot be deleted while medical relationship is active
15. Third-Party Services
15.1 Digital Platform Integrations
Optional integrations with fitness trackers, meditation apps, etc.
Each integration requires separate consent
Third-party privacy policies apply to their services
15.2 Medical Center Partners
Laboratory services, imaging centers, specialist referrals
Information sharing governed by HIPAA and treatment coordination needs
Business associate agreements protect your information
16. Children's Privacy
Digital platform: Not intended for users under 18
Medical center: Pediatric services follow additional privacy protections for minors
Parental consent required for minors' account creation and data processing
17. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any given time without prior notice. When we make changes, we will update the "Last Updated" date at the top of this policy. We recommend that you frequently review this page to stay informed of any updates. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any modifications, you should discontinue use of our services.
18. Acceptance of Terms
By using our website or services, you are hereby accepting the terms and conditions stipulated within this Privacy Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our services. Your continued use of our services following any updates or changes to this Privacy Policy constitutes your agreement and acceptance of such changes.
19. Contact Information
Privacy Issues:
Email: [email protected]
Phone: (843) 388-5995
Address: Deeper Healing Medical Wellness Center
234 Seven Farms Drive, Suite 110
Charleston, SC 29492
This Privacy Policy complies with HIPAA, GDPR, CCPA, and other applicable privacy regulations. The medical center provisions meet enhanced healthcare privacy requirements, while digital platform provisions address wellness service needs. Please consult with legal counsel to ensure full compliance in your specific jurisdictions.
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